Spa Guidelines

To enjoy your spa experience to the fullest potential, please familiarize yourself with the Spa Guidelines below at the time of your reservation. Please inform the Spa Concierge of the following:

• If you have a gender preference for your Service Provider
• If you have a request for a specific Service Provider
• If you are celebrating any special occasions

Spa and Hotel Amenities are complimentary for spa guests receiving services of $65 or more. Day passes are available for purchase and are valid during the operating hours of the spa. Hotel amenities include an indoor saline pool, hot tub, fitness center, Ladies & Gentleman’s locker rooms, and saunas all located on floor 2 of the hotel. The Spa is located on floor 9 and includes private locker rooms for spa guests, co-ed relaxation lounge with beverage station, and our Himalayan Salt Inhalation room at an extra cost.

Arrival Time

We recommend that you arrive between 15-30 minutes early to allow time for robe service and relaxation lounge usage. Late arrivals will simply receive the remaining allotted for your treatment, decreasing its effectiveness and your enjoyment. Your treatment will end on time and the full value of your treatment will be charged.

Personal Belongings / Valuables

We cannot be responsible for any personal items and/or valuables brought into the spa or left in your locker. Please leave your valuables at home or in your guest room safe.

Method of Payment

You must provide a valid credit card number with an expiration date at the time of booking. We accept all major credit cards. You may also charge services to your room bill.

Service Charge

For your convenience, a 22% service charge will be added to each spa service. This includes gratuities disbursed to the spa staff members who serve you during your visit. Additional gratuities may be offered at your discretion. Prices and services are subject to change.

Cancellation and Appointment Changes

All appointments require a 50% deposit. This deposit is non-refundable if the appointment is missed or canceled with less than 24 hours’ notice. If you must cancel your appointment, please notify the spa at least 24 hours in advance of your appointment to avoid being charged the full service fee. Any appointments rescheduled within the 24-hour window will incur a fee of $75.