Spa Guidelines

To enjoy your spa experience to the fullest potential, please familiarize yourself with the Spa Guidelines below at the time of your reservation. Please inform the Spa Concierge of the following:

  • Allergies or medical conditions, including pregnancy
  • If you have a gender preference for your Service Provider
  • If you have a request for a specific Service Provider
  • If you are celebrating any special occasions

Spa facilities are complimentary to hotel guests and a day pass for Spa facilities are available for non-guests to purchase. This fee is waived with the purchase of a Spa treatment.

Arrival Time

We recommend that you arrive at least 30 minutes prior to your scheduled treatment. This will allow time for you to enjoy the lounges, sauna and salt room. Late arrivals will limit the time for your treatment, thus decreasing its effectiveness and your enjoyment. Your treatment will end on time, so the next guest is not delayed. The full value of your treatment will be charged, even if you arrive late.

Personal Belongings / Valuables

We cannot be responsible for any personal items and/or valuables brought into the spa or left in your locker. Please leave your valuables at home or in your guest room safe.

Method of Payment

You must provide a valid credit card number with an expiration date at the time of booking. We accept all major credit cards. You may also charge services to your room bill.

Service Charge

For your convenience, a 22% service charge will be added to each spa service. This includes gratuities disbursed to the spa staff members who serve you during your visit. Additional gratuities may be offered at your discretion. Prices and services are subject to change.

Cancellation and Appointment Changes

All appointments require a 50% deposit. This deposit is non-refundable if the appointment is missed or canceled with less than 24 hours’ notice. If you must cancel your appointment, please notify the spa at least 24 hours in advance of your appointment to avoid being charged the full service fee. Any appointments rescheduled within the 24-hour window will incur a fee of $75.

The Whitley Spa

Step into the tranquil environment of our award-winning spa and you’re instantly invited to relax and restore well-being.

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